Training Product Support Engineer

AirbusWhitefield, BangalorePosted 26 days ago

Lead or staff
Full time
8+ years

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About the role

Airbus provides training products and services for aviation training domains. This engineer supports product deployment, cloud administration, customer requests, course content, upgrades and operational reliability.

What you'll do

Deploy and upgrade training products across training domains
Resolve internal and external user requests and incidents
Administer the cloud platform supporting training products
Compile training packages and delivery orders
Validate online course content and manage product communications
Track support performance through KPIs and operational targets

Skills

Must have

Cloud platform administration
It troubleshooting
Request management
Technical product support

Nice to have

Customer handling
Project management
Training product validation
Lms platforms
AWS

Tools

AWS
Act suite
Cabin training suite
Mat(e) suite
Smarter classroom
Mytds
Virtual procedure trainer

Who it's for

Education: Engineering degree
Degree: computer science, information technology, electronics, data analytics
Experience: 8+ years
Languages: english
Domain: aerospace training