CQ10144 - Operations Manager

Conneqtion Group implements Oracle Cloud and SaaS solutions for businesses. The Operations Manager will lead IT support delivery, manage service processes and teams, and improve operational performance.

• Manage IT operations and support delivery against agreed SLAs
• Track service tickets and coordinate triage across L1, L2 and L3 teams
• Escalate critical production incidents and drive them to resolution
• Ensure Incident, Problem and Change Management processes follow ITIL practices
• Review service metrics and implement corrective actions
• Lead support teams and identify process improvement and automation opportunities

Experience

5+ years

Domain

oracle consulting and enterprise it services

Conneqtiongroup has 17 open roles in Bangalore, at Conneqtion Group Bengaluru. See every Conneqtiongroup role.