Customer Experience Engineer, L1
HackerRankElectronic City, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
HackerRank provides companies with a platform to assess and develop technical talent. The Customer Experience Engineer investigates customer issues across the platform, APIs, integrations, and data, and works toward resolution and product improvements.
What you'll do
- Investigate customer issues through resolution and closure
- Debug web, API, integration, authentication, configuration, and data problems
- Prepare escalation reports for confirmed product issues
- Use AI tools to support investigations and improve responses
- Create documentation, runbooks, and small automation improvements
- Participate in rotational shifts and on-call coverage
Skills
Must have
- Programming fundamentals
- REST API
- Http
- Web applications
- SQL
- Technical troubleshooting
Nice to have
- Logs
- Observability
- Cloud platforms
- SSO
- Saml
- Oauth
- Third-party integrations
- AI coding tools
Tools
- Python
- JavaScript
- Java
- Claude
- Cursor
- Copilot
Who it's for
- Experience
- 0 to 3 years
- Domain
- developer hiring saas
About HackerRank
HackerRank has 15 open roles in Bangalore, at Interview Street Technologies (registered office). See every HackerRank role.
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