Digital Customer Service Center Specialist in Supply Chain and Logistics Interface - Asst. Manager / Dy Manager

Bosch Global Software TechnologiesElectronic City, BangalorePosted 3 months ago

Senior
Full time
5 to 9 years

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About the role

Bosch Mobility Aftermarket provides customer support services for its IAM channel across supply chain and logistics operations. This specialist will handle customer requests, execute support processes, and contribute to digital optimization and automation initiatives.

What you'll do

Handle customer requests across support channels
Execute customer service and supply chain support processes
Use service data and dashboards to identify improvement opportunities
Support automation and digital process optimization initiatives
Collaborate with customer support colleagues and process experts

Skills

Must have

Nice to have

Tools

Automation anywhere a360
Uipath
N8n
Out systems
Power BI
Tableau
SAP
Microsoft office
Git
GitHub

Who it's for

Education: Bachelor's degree
Degree: business administration, mechanical engineering, supply chain management, customer service management, operations, information systems, computer science
Experience: 5 to 9 years
Languages: english
Domain: automotive aftermarket

About Bosch Global Software Technologies

Bosch Global Software Technologies has 325 open roles in Bangalore, at BGSW Electronic City (Cyber Park). See every Bosch Global Software Technologies role.