(IND) Resolution Specialist, Contact Center
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About the role
Walmart Global Tech supports Walmart through technology and service teams across retail. This specialist will handle associate and candidate calls and chats, resolve queries, document interactions, and meet service KPIs.
What you'll do
- Handle incoming associate and candidate calls and chats
- Review and resolve customer queries accurately
- Document and track customer interactions in software systems
- Escalate complex issues to internal Walmart associates
- Meet handling time, first-call resolution, and satisfaction KPIs
Skills
Must have
- Customer support
- Customer service
- Data entry
- Issue resolution
Tools
- Microsoft office
- Outlook
- Word
- Excel
- Soft phones
Who it's for
- Education
- Any graduate
- Experience
- 0.8 to 4 years
- Domain
- retail
About Walmart Global Tech India (WM Global Technology Services India)
Walmart Global Tech India (WM Global Technology Services India) has 23 open roles in Bangalore, at Walmart Global Tech Kadubeesanahalli. See every Walmart Global Tech India (WM Global Technology Services India) role.
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