Lead Software Engineering Support Technician (8+ years)

Nielsen provides audience engagement insights that help clients make media decisions. This person resolves complex platform issues, leads incident response, stabilizes systems, and guides team members in operational support.

• Resolve complex technical issues as the primary escalation point
• Lead major incident response and post-mortem analysis
• Coordinate with DevOps, Engineering, and Product on operational stability
• Maintain platform reliability and technical integrity
• Guide and train team members in troubleshooting

Experience

8+ years

Domain

media measurement

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