Senior Software Engineering Support Technician II
The Nielsen CompanyWhitefield, BangalorePosted 16 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Gracenote provides entertainment metadata and connected IDs to media companies for content discovery across TV, movies, sports, music and podcasts. This technical support specialist handles complex platform issues, leads incident response, improves operational stability and guides team members.
What you'll do
- Resolve complex technical escalations through deep analysis
- Lead major incident response and post-mortem analysis
- Coordinate operational needs with DevOps, Engineering and Product teams
- Stabilize platform systems and maintain technical integrity
- Train and guide team members in troubleshooting
Skills
Who it's for
- Experience
- 4+ years
- Domain
- entertainment media data
About The Nielsen Company
The Nielsen Company has 28 open roles in Bangalore, at Nielsen Bengaluru - Prestige Shantiniketan. See every The Nielsen Company role.
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