Major Incident Manager

BETSOL provides AI and cloud-native enterprise solutions, IT services, and backup and recovery products. The Major Incident Manager leads incident response, coordinates NOC operations, and monitors service health in a 24/7 environment.

• Manage the end-to-end incident lifecycle and lead major incident response
• Facilitate bridge calls and coordinate teams toward incident resolution
• Track incidents against SLAs and communicate updates to stakeholders
• Prepare incident timelines and publish root cause analysis reports
• Monitor infrastructure, applications, cloud, and network health
• Triage operational alerts and P3/P4 incidents and hand over shifts

Education

Bachelor's degree

Degree

computer science, information systems, analytics, engineering

Experience

3 to 5 years

Domain

it services

BETSOL has 10 open roles in Bangalore, at BETSOL Bangalore Office. See every BETSOL role.