Customer Support Executive
BETSOLBanashankari, BangalorePosted 24 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
BETSOL builds and supports enterprise solutions, including the Zmanda backup and recovery product line. This person will resolve customer queries through voice and chat, handle escalations, and meet support quality and service targets.
What you'll do
- Resolve customer queries through voice and chat support
- Handle customer issues and seek first-time resolution
- Escalate issues to the appropriate teams
- Meet service productivity, quality, and performance metrics
- Document customer interactions and resolutions accurately
Skills
Must have
- Customer support
- Contact center support
- Voice support
- Chat support
- Customer query troubleshooting
- SLA adherence
Nice to have
- Us voice support
- CRM systems
- Ticketing systems
Who it's for
- Education
- Any graduate
- Experience
- 1 to 2 years
- Languages
- english
- Domain
- enterprise it services
About BETSOL
BETSOL has 10 open roles in Bangalore, at BETSOL Bangalore Office. See every BETSOL role.
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