Manager, Technical Support (APAC)
Cockroach LabsMarathahalli, BangalorePosted 21 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Cockroach Labs builds distributed database technology for mission-critical applications. You will manage the Bangalore technical support team and lead customer incident response across the APAC region.
What you'll do
- Lead, coach, and evaluate Technical Support Engineers
- Manage staffing, shift coverage, and the APAC on-call rotation
- Monitor support metrics and improve response and resolution outcomes
- Coordinate customer incident responders through resolution and retrospectives
- Communicate incident updates to customers and internal stakeholders
- Improve incident management runbooks, tooling, and processes
Skills
Must have
Nice to have
- Cockroachdb
- PostgreSQL
- Kubernetes
Tools
- Pagerduty
- Rootly
- Jira service management
- Zendesk
Who it's for
- Domain
- database infrastructure
About Cockroach Labs
Cockroach Labs has 1 open role in Bangalore, at Cockroach Labs Bengaluru (WeWork Roshini Tech Hub). See every Cockroach Labs role.
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