Poly Technical Support Associate
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About the role
HP provides audio and video products and services for communication and collaboration. You will resolve customer technical issues through remote support channels, manage cases and escalate unresolved problems.
What you'll do
- Provide technical solutions to end users and distribution partners
- Manage customer cases in the CRM system
- Support customers by phone, e-support and e-chat
- Guide customers to self-service tools and support resources
- Escalate unresolved issues to Tier 2
- Update customers on issues and follow through on assigned cases
Skills
Must have
- Technical support
- Troubleshooting
- Voip
- Video conferencing
- Sip
- H.323
- Networking
- Customer support
- Case management
Nice to have
- Microsoft teams
- Zoom
- Cucm
Tools
Who it's for
- Languages
- english
- Domain
- audio video collaboration
About HP
HP has 26 open roles in Bangalore, at HP India - Pritech Park SEZ. See every HP role.
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