Senior Manager - Enterprise Fraud Operations
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About the role
First Citizens India provides operational and risk-management services for First Citizens Bank, including fraud detection for client accounts. This manager leads fraud detection teams, oversees investigations and performance, and improves processes, training, and fraud prevention tools.
What you'll do
- Hire, manage, coach, and develop fraud detection employees
- Allocate team resources and monitor work against service-level agreements
- Oversee quality assurance and ensure investigations meet procedural requirements
- Develop training programs and guide employee performance
- Improve fraud detection processes and tools with partner teams
- Report department trends and performance to senior leadership
Skills
Must have
- Fraud detection
- Fraud investigations
- Fraud prevention
- Fraud typologies
- Compliance
- Bsa-compliant investigative strategy
- People management
- Performance management
- Resource allocation
- Quality assurance
Nice to have
- Banking terminology
- Investment products
Tools
- Microsoft outlook
- Microsoft powerpoint
- Microsoft Excel
Who it's for
- Experience
- 12 to 15 years
- Domain
- banking fraud prevention
About SVB
SVB has 34 open roles in Bangalore, at First Citizens India. See every SVB role.
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