Senior Manager - IT Service Desk Management

Procore provides software solutions intended to improve the lives of people in construction. You will lead service desk operations, people and budgets, and improve end-user support through ITSM processes, automation, and monitoring.

• Run L1/L2 service desk operations and manage incidents, requests, and escalations
• Define and track service levels, KPIs, and continuous service improvements
• Lead and develop managers, team leads, analysts, and vendor-supported teams
• Own service desk budgets, forecasts, vendor contracts, and cost optimization
• Automate ticket routing, resolution, self-service, and knowledge deflection
• Lead major incident reviews and build operational performance dashboards

Education

Engineering degree

Degree

information technology, computer science

Experience

12+ years

Domain

construction software

Procore has 11 open roles in Bangalore, at Procore Bangalore. See every Procore role.