Service Desk Lead

Procore provides software for the construction industry. The Service Desk Lead supervises IT service desk operations, manages team performance and escalations, and coordinates major incidents.

• Supervise analysts, allocate tasks, and schedule shift coverage
• Coach analysts and coordinate training and onboarding
• Monitor service desk queues and manage SLA performance
• Lead communications and coordination during major incidents
• Manage escalation paths, ITSM queues, routing rules, and SLA configuration
• Review service desk quality and lead continuous improvement

Education

Diploma

Degree

information technology, computer science

Experience

5 to 8 years

Procore has 11 open roles in Bangalore, at Procore Bangalore. See every Procore role.