Service Desk Analyst

Procore provides software for the construction industry. The Service Desk Analyst resolves and escalates user IT incidents, manages service requests and tickets, and supports SLA compliance.

• Handle IT incidents and service requests across support channels
• Log, categorize, prioritize, and assign tickets in the ITSM tool
• Troubleshoot hardware, software, network, and application issues
• Escalate unresolved incidents and monitor ticket queues for SLA compliance
• Document incidents, resolutions, and knowledge articles
• Track service desk metrics and contribute to service improvements

Education

Bachelor's degree

Degree

information technology, computer science

Experience

1 to 2 years

Domain

construction software

Procore has 11 open roles in Bangalore, at Procore Bangalore. See every Procore role.