Senior Technical Support Engineer
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About the role
DBSync provides SaaS data integration and data warehousing products for business applications. This engineer will troubleshoot enterprise replication and integration issues while supporting US customers during Central Time business hours.
What you'll do
- Provide L2/L3 support for cloud replication and data integration products
- Troubleshoot database connectivity, synchronization, replication, and performance issues
- Resolve customer support cases and manage escalations and SLAs
- Monitor replication jobs, logs, data flows, and system performance
- Coordinate complex issue resolution with engineering, product, and implementation teams
- Maintain troubleshooting documentation and communicate incident updates to customers
Skills
Must have
- SQL
- Relational databases
- Database connectivity troubleshooting
- CRM systems
- ERP systems
- Data replication
- Data synchronization
- Etl/elt
- APIs
- Cloud hosting
Nice to have
- SQL server
- PostgreSQL
- MySQL
- Oracle
- REST APIs
- Networking
- Incident management
- Remote troubleshooting
Tools
- Salesforce
- Microsoft dynamics 365
- AWS
- Microsoft Azure
Who it's for
- Experience
- 5+ years
- Domain
- b2b saas data integration
About DBSync Inc
DBSync Inc has 3 open roles in Bangalore, at DBSync India Office. See every DBSync Inc role.
More at DBSync Inc
Director and above · Remote · 8 to 10 years
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