Service Operations Manager
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About the role
NTT DATA provides technology and business services, including infrastructure, cloud, security, data, and application services. This manager will lead support operations, service delivery, client incident response, and continuous service improvements.
What you'll do
- Manage support service delivery for clients
- Investigate escalated client incidents and coordinate solutions
- Plan team resources and allocate work to meet service levels
- Monitor service delivery performance and resolve issues
- Implement service improvement priorities
- Engage clients on technical operations
Skills
Must have
- Service delivery management
- Service operations
- Incident management
- Service improvement
- Resource planning
- Budget management
Nice to have
Who it's for
- Education
- Bachelor's degree
- Degree
- information technology, business administration
- Domain
- technology services
About NTT DATA (NTT Ltd)
NTT DATA (NTT Ltd) has 39 open roles in Bangalore, at NTT DATA Global Village Tech Park. See every NTT DATA (NTT Ltd) role.
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