Managed Services Client Service Desk Administrator
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About the role
NTT DATA provides managed services and technology support for client organizations. This administrator supports service desk operations by logging requests, following escalations and maintaining ticket records.
What you'll do
- Provide administrative support to the managed services service desk
- Receive, validate and log client requests
- Follow escalation procedures for critical calls and requests
- Categorize and prioritize escalation requests
- Maintain documents and client information related to tickets
Skills
Must have
- Ticket logging
- Incident escalation
- Request categorization
- Request prioritization
Who it's for
- Domain
- it services
About NTT DATA (NTT Ltd)
NTT DATA (NTT Ltd) has 39 open roles in Bangalore, at NTT DATA Global Village Tech Park. See every NTT DATA (NTT Ltd) role.
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