Tech Support Representative
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About the role
HP's Poly business provides audio and video technology and services for communication and collaboration. This representative will troubleshoot customer issues, guide users to online support, and escalate unresolved cases.
What you'll do
- Create and update customer cases in the CRM system
- Guide customers to online self-service and web-based solutions
- Troubleshoot customer issues through phone, e-support, or chat
- Escalate unresolved issues to Tier 2
- Track assigned customer issues and respond in a timely manner
Skills
Must have
- Technical troubleshooting
- Customer support
Nice to have
- Computer networking
- Computer science
- Technical support
- Peripherals
Tools
Who it's for
- Languages
- english
- Domain
- audio and video technology
About HP
HP has 26 open roles in Bangalore, at HP India - Pritech Park SEZ. See every HP role.
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