Technical Support Engineer
AbnormalDomlur, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Abnormal provides cloud email and SaaS security using behavioral AI to detect attacks. You will resolve enterprise support cases, investigate threats and technical issues, and help improve customer guidance and the product.
What you'll do
- Resolve inbound technical support tickets for enterprise customers
- Investigate configuration issues, API questions, false positives, and threats
- Provide customers with updates, root causes, and solution recommendations
- Collaborate with Engineering and Customer Success on resolutions and onboarding
- Create knowledge base content and identify recurring product issues
Skills
Must have
- Technical troubleshooting
- Email security
- SAAS platforms
- API troubleshooting
- Log analysis
- Customer support
Nice to have
- Cybersecurity
- Enterprise SAAS
- Ai-assisted troubleshooting
Tools
- Microsoft 365
- Google workspace
- Slack
- Okta
- Splunk
- Crowdstrike
- Cortex SOAR
- Zendesk
- Salesforce
- Jira
Who it's for
- Experience
- 4+ years
- Domain
- cybersecurity
About Abnormal
Abnormal has 5 open roles in Bangalore, at Abnormal Security Bengaluru. See every Abnormal role.
More at Abnormal
Mid level · Hybrid · 2+ years
Mid level · Hybrid · 3 to 5 years
Manager · Hybrid · 7+ years
Mid level · Hybrid · 4+ years
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