Associate Director, Service Ops Lead - Corporate, Legal and WREF

GSK is a global biopharmaceutical company focused on medicines and vaccines. This role leads operations for corporate, legal, compliance, and workplace platforms, governing service processes and improving stability and readiness.

• Lead platform operations and serve as an escalation point for major incidents
• Govern incident, problem, change, configuration, and release processes
• Define service readiness standards and oversee operational readiness assessments
• Monitor platform performance and drive sustainable improvements
• Coordinate safe changes and releases with product, engineering, and service teams
• Manage vendor support and maintain operational documentation

Education

Engineering degree

Degree

computer science, information technology, systems engineering

Experience

15 to 19 years

Domain

biopharma

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