Business Operations - General Manager - CST Travel
PaytmBellandur, BangalorePosted 13 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Paytm provides mobile payments and financial services and operates a travel business spanning flights, buses and hotels. The General Manager will lead travel operations, analytics, CRM transformation and AI automation.
What you'll do
- Track operational KPIs and evaluate initiative ROI
- Lead CRM migration and optimize workflows
- Oversee internal operations teams and vendor partners
- Deploy conversational AI and agent-assist copilots
- Design prompts, conversation flows and automation controls
Skills
Must have
- Business operations
- Operational analytics
- SQL
- CRM architecture
- Workflow automation
- Data governance
- Conversational AI
- Prompt engineering
- LLM implementation
- Vendor management
Tools
- Apache superset
- Metaql
Who it's for
- Education
- Bachelor's degree
- Degree
- engineering, data analytics, operations management, business administration
- Experience
- 10 to 14 years
- Domain
- travel
About Paytm
Paytm has 27 open roles in Bangalore, at Paytm (One 97 Communications) Bengaluru office, The Hub. See every Paytm role.
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