Social Media Escalations (Support) - Team Lead / Assistant Manager - Travel CST
PaytmBellandur, BangalorePosted 16 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Paytm provides mobile payments and financial services, including travel bookings for flights, buses and trains. This person will resolve travel booking issues through social media, calls and support tickets, handling escalations through closure.
What you'll do
- Respond to customer comments, direct messages and mentions across social platforms
- Resolve booking queries involving refunds, cancellations, reissues and ticketing
- Action bookings and PNRs, and handle Freshdesk tickets and calls
- Coordinate escalations with Operations, Product and Tech until closure
- Call dissatisfied customers and share recurring issues with the Social Media Manager
Skills
Must have
- Customer support
- Travel bookings
- Gds
- Refund processing
- Booking cancellations
- Ticket reissues
- Social media customer support
- Objection handling
Nice to have
- Social listening
- Online reputation management
Tools
- Freshdesk
Who it's for
- Experience
- 1 to 2 years
- Languages
- english
- Domain
- travel bookings
About Paytm
Paytm has 27 open roles in Bangalore, at Paytm (One 97 Communications) Bengaluru office, The Hub. See every Paytm role.
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