Customer Experience Associate

Shopflo provides a checkout-as-a-service platform for direct-to-consumer brands. You will support merchants, troubleshoot product issues, guide feature adoption, and identify opportunities to expand their use of the platform.

• Handle merchant interactions across phone, chat, and email
• Reproduce bugs and troubleshoot technical issues
• Guide merchants on product features and adoption
• Identify expansion opportunities and coordinate with Sales
• Share customer feedback with Product, Sales, and Marketing
• Document issues, resolutions, and recurring patterns

Experience

2+ years

Domain

ecommerce saas

Shopflo has 2 open roles in Bangalore, at Shopflo. See every Shopflo role.