Director – Technical Major Incident Manager
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About the role
First Citizens India is a global capability center supporting technology, operations, finance, cybersecurity, risk, and credit administration for a U.S. financial institution. This individual contributor will command major technology incidents and drive infrastructure reliability, root cause resolution, and operational improvements.
What you'll do
- Lead major incidents across infrastructure and application domains
- Coordinate technical triage, escalation, and service restoration
- Facilitate post-incident reviews and track corrective actions
- Drive root cause analysis and prevent recurring issues
- Establish reliability measures and operational standards
- Promote automation and improve incident response processes
Skills
Must have
- Major incident management
- Incident command
- Problem management
- Root cause analysis
- Infrastructure operations
- Service reliability
- Windows server administration
- Linux
- Virtualization
- Itil
Nice to have
- Automation
- Generative AI
- SRE
- Financial services
Tools
- Vmware vsphere
- Esxi
- Vcenter
- Hyper-v
- Ansible
- Python
- Shell scripting
- PowerShell
- Oracle
- PostgreSQL
Who it's for
- Education
- Engineering degree
- Degree
- engineering, computer science, information technology
- Experience
- 19+ years
- Domain
- financial services
About SVB
SVB has 34 open roles in Bangalore, at First Citizens India. See every SVB role.
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