Escalation Manager
Pure StorageUlsoor, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Everpure provides enterprise data storage and infrastructure products for customers across the technology ecosystem. You will command major customer incidents, coordinate technical teams, communicate updates, and manage regional handovers through resolution.
What you'll do
- Command major customer escalations and establish mitigation plans
- Mobilize support, engineering, service delivery, and account teams
- Communicate technical updates to executives and enterprise customers
- Execute shift handovers across regional teams
- Track restoration, review incidents, and drive risk reduction
Skills
Must have
- Incident management
- Incident response
- Root cause analysis
- Enterprise infrastructure
- Customer communications
- Executive communications
Who it's for
- Domain
- enterprise data storage
About Pure Storage
Pure Storage has 48 open roles in Bangalore, at #33, Ulsoor Road, Yellappa Garden, Yellappa Chetty Layout, Sivanchetti Gardens, Bangalore 560001, Karnataka. See every Pure Storage role.
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