(IND) RESOLUTION SPECIALIST, CONTACT CENTER (International Voice)
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About the role
Walmart Global Tech provides technology and service capabilities for Walmart, a global retailer. The Resolution Specialist handles incoming calls and chats, answers questions, documents interactions, and resolves or escalates customer issues.
What you'll do
- Handle incoming calls and chats from associates and candidates
- Review and process customer queries accurately
- Document and track customer interactions in software systems
- Escalate complex issues to internal Walmart associates
- Meet KPIs for handling time, resolution, and customer satisfaction
Skills
Must have
- Customer support
- Customer service
- Data entry
- Active listening
Nice to have
- Soft phones
Tools
- Microsoft office
- Outlook
- Word
- Excel
Who it's for
- Education
- Any graduate
- Experience
- 0.8 to 4 years
- Domain
- retail
About Walmart Global Tech India (WM Global Technology Services India)
Walmart Global Tech India (WM Global Technology Services India) has 23 open roles in Bangalore, at Walmart Global Tech Kadubeesanahalli. See every Walmart Global Tech India (WM Global Technology Services India) role.
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