Interaction Designer

Observe.AI provides AI agents and voice analytics for customer experience operations. This person configures speech analytics for customer engagements, validates results, and demonstrates measurable business value.

• Configure customer evaluation forms and points of interest in the dashboard
• Automate evaluation scoring using speech analytics configurations
• Audit voice analytics data and resolve accuracy issues
• Own proof-of-concept engagements from requirements through outcome presentation
• Translate customer needs into configurations that demonstrate measurable ROI
• Coordinate with Sales, Product, Engineering, and customer business leaders

Experience

2+ years

Domain

ai customer experience

Observe.AI has 4 open roles in Bangalore, at Observe.AI Bengaluru. See every Observe.AI role.