IT Service Desk Intern

66degrees helps enterprises apply cloud, data, and AI to business challenges. The IT Service Desk Intern will troubleshoot user issues, manage support tickets and IT assets, and escalate complex incidents.

• Provide first-level technical support to end users
• Manage IT assets and user access
• Log, prioritize, and track support tickets
• Troubleshoot hardware, software, operating system, and network issues
• Escalate complex incidents to L2 support
• Maintain IT procedures and knowledge articles

Education

Engineering degree

Degree

information technology, computer science

Experience

0 to 1 years

Domain

ai consulting

66degrees has 5 open roles in Bangalore, at 66degrees India, Sobha Alexander Plaza. See every 66degrees role.