ITSM Operations Lead
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About the role
The company’s IT operations use IT service management processes to maintain service availability and delivery. The ITSM Operations Lead will govern ITIL processes, coordinate major incident response, administer service management workflows, and improve operational performance.
What you'll do
- Drive governance across core ITIL service management processes
- Coordinate resolution teams during high-severity incidents
- Lead post-incident reviews and track remediation plans
- Facilitate change advisory board meetings and evaluate change risks
- Oversee ITSM platform workflows, SLAs, dashboards, and reporting
- Supervise the managed service provider and drive service improvements
Skills
Must have
- Itil
- Incident management
- Problem management
- Change management
- Service asset and configuration management
- Service request fulfillment
- Root cause analysis
- Service level management
- It service metrics
Tools
- Servicenow
- Jira service management
- Remedy
- Freshservice
Who it's for
- Experience
- 5+ years
About Altera Semiconductor Technology (India) Pvt Ltd
Altera Semiconductor Technology (India) Pvt Ltd has 25 open roles in Bangalore, at Altera Bengaluru. See every Altera Semiconductor Technology (India) Pvt Ltd role.
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