MIM, Problem, Change Management Advisor - Associate Principal Service Management
UnisysWhitefield, BangalorePosted 13 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Unisys provides IT, security, digital transformation and workplace services to businesses and governments. This role leads major incident response and oversees service management, SIAM processes, service quality and vendor performance.
What you'll do
- Lead major incident calls and coordinate resolver teams
- Own incident governance, escalations and service restoration
- Drive post-incident reviews and continuous service improvement
- Monitor service levels, operational trends and process compliance
- Coordinate SIAM processes and review vendor performance
- Train and mentor functional teams
Skills
Must have
- Major incident management
- Problem management
- Change management
- Itil
- Service level management
- Siam
- Vendor management
- Incident response
Who it's for
- Education
- Any graduate
- Experience
- 6 to 8 years
- Domain
- it services
About Unisys
Unisys has 30 open roles in Bangalore, at Unisys India, Whitefield. See every Unisys role.
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