Incident Lifecycle Management
UnisysWhitefield, BangalorePosted 13 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Unisys provides IT services and technology support. This person will resolve user incidents involving hardware, software, network connectivity and remote access.
What you'll do
- Provide Tier 1 and Tier 2 support
- Troubleshoot hardware, software, voice and voicemail issues
- Resolve network connectivity, printing and remote access problems
- Identify root causes and escalate complex incidents
- Explain resolutions and root causes to users
- Support L1 and L2 agents with incident questions
Skills
Must have
- Tier 1 support
- Tier 2 support
- Incident troubleshooting
- Hardware support
- Software support
- Network troubleshooting
- Remote access support
Who it's for
- Education
- No degree needed
- Experience
- 2 to 4 years
About Unisys
Unisys has 30 open roles in Bangalore, at Unisys India, Whitefield. See every Unisys role.
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