Incident Lifecycle Management

Unisys provides technology and IT services. This role resolves Tier 1 and Tier 2 user incidents involving hardware, software, connectivity, printing and remote access.

• Provide Tier 1 and Tier 2 support
• Troubleshoot hardware, software, voice communications and voicemail issues
• Resolve network connectivity, printing and remote access problems
• Identify root causes, resolve incidents and escalate complex issues
• Share problem, resolution and root-cause information with users
• Support L1 and L2 agents with incident and request questions

Experience

2 to 4 years

Unisys has 30 open roles in Bangalore, at Unisys India, Whitefield. See every Unisys role.