Incident Lifecycle Management (ILCM)

Unisys provides business technology and IT services. You will provide Tier 1 and Tier 2 support, troubleshoot user hardware, software, network and communications issues, and help resolve incidents.

• Provide Tier 1 and Tier 2 support
• Troubleshoot hardware, software, voice communication and voicemail issues
• Resolve network connectivity, printing and remote access issues
• Identify root causes and escalate complex problems
• Share incident resolutions and root causes with users
• Support agents with incident and service request questions

Education

No degree needed

Experience

2 to 4 years

Unisys has 30 open roles in Bangalore, at Unisys India, Whitefield. See every Unisys role.