Product Support Engineer II

eClinical SolutionsWhitefield, BangalorePosted 17 days ago

Mid level
Full time
2+ years
Rotational shift

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About the role

eClinical Solutions provides clinical data services and a cloud platform that helps life sciences organizations manage trial data and analytics. The Product Support Engineer assists elluminate users by resolving support issues, managing tickets, and guiding customers through product features.

What you'll do

Respond to client support tickets and emails
Troubleshoot and resolve client issues within service-level agreements
Document and monitor problems through timely resolution
Coordinate software upgrade rollout plans
Escalate unresolved issues to Tier 2 technical staff
Guide users on product features and mentor Product Support Engineer I staff

Skills

Must have

Customer support
Troubleshooting
Issue resolution

Nice to have

SQL server
ETL
Data warehouse development
Clinical trial data

Tools

Microsoft office
Excel
Outlook
Powerpoint
Project
Publisher
Access
Word

Who it's for

Experience: 2+ years
Languages: english
Domain: healthtech clinical data

About eClinical Solutions

eClinical Solutions has 13 open roles in Bangalore, at Creator Building, International Tech Park Bangalore (ITPL), 1st Floor. See every eClinical Solutions role.