Service Manager, elluminate Services

eClinical SolutionsWhitefield, BangalorePosted 2 months ago

Senior
On-site
Full time
5+ years
Evening shift

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About the role

eClinical Solutions provides the elluminate platform and technology-enabled services for clinical research. The Service Manager coordinates client service delivery, operational issues, compliance, and continuous improvement across internal teams.

What you'll do

Coordinate day-to-day service delivery for assigned client accounts
Track deliverables, open actions, and operational issues through resolution
Coordinate escalations and cross-functional teams across regions
Monitor service compliance with SLAs and clinical regulations
Manage audit readiness, CAPA commitments, and service documentation
Review delivery metrics and implement workflow improvements

Skills

Must have

Service delivery
Clinical data management
Clinical trial operations
Ich/gcp guidelines
21 cfr part 11
Operational delivery

Nice to have

Edc systems

Tools

Microsoft 365
Teams
Outlook
Excel
Word
Sharepoint
Smartsheet
Servicenow
Zendesk
Medidata rave

Who it's for

Education: Bachelor's degree
Experience: 5+ years
Languages: english
Domain: healthtech clinical research

About eClinical Solutions

eClinical Solutions has 13 open roles in Bangalore, at Creator Building, International Tech Park Bangalore (ITPL), 1st Floor. See every eClinical Solutions role.