Senior Customer Support Agent - Social Media
TruecallerKoramangala, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Truecaller builds communication products that help users identify calls and avoid spam and scams. This agent resolves user issues across email and social channels, troubleshoots product problems, and reports feedback trends to internal teams.
What you'll do
- Resolve inquiries and complaints through email, social media, and app store reviews
- Troubleshoot product issues and manage escalations
- Coordinate with Product and Engineering to address bugs
- Analyze support trends and prepare reporting summaries
- Improve support processes, documentation, and FAQs
Skills
Must have
- Customer support
- Troubleshooting
- Ticket management
- Customer escalation management
- Support reporting
Tools
- Zendesk
- Freshdesk
- Jira
Who it's for
- Experience
- 4 to 6 years
- Languages
- english
- Domain
- communication technology
About Truecaller
Truecaller has 11 open roles in Bangalore, at Truecaller Bengaluru, Sunriver, Embassy Golf Links. See every Truecaller role.
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