Senior IT Support Engineer
Mercari IndiaKadubeesanahalli, BangalorePosted 2 months agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Mercari operates a global consumer-to-consumer marketplace and related businesses. You will build India IT service operations, oversee service desk escalations, and manage employee devices, accounts, assets, and operational processes.
What you'll do
- Oversee first-line service desk support and decide escalations
- Set up employee devices and accounts during onboarding
- Manage device procurement, inventory, and lifecycle
- Administer accounts and audit system permissions
- Document India-specific IT procedures and FAQs
- Improve IT workflows and promote phased automation
Skills
Must have
- Corporate it support
- It service management
- Onboarding and offboarding
- It asset management
- Device management
- Hardware troubleshooting
- Software troubleshooting
- Identity and access management
- It service operations process design
- Office network fundamentals
Nice to have
- Team management
- Automation
- Scripting
- API integration
- Network design
- Vendor management
- Macos support
Tools
- Jamf
- Intune
- Okta
- Google workspace
- Servicenow
- Jira service management
- Freshdesk
- Crowdstrike
- Cyberhaven
- Workato
Who it's for
- Experience
- 5+ years
- Languages
- english
- Domain
- ecommerce marketplace
About Mercari India
Mercari India has 8 open roles in Bangalore, at IndiQube Zinnia 8C, Embassy TechVillage. See every Mercari India role.
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