Senior Manager - Enterprise Loan Operations
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About the role
First Citizens India supports banking operations, including loan administration, risk management and credit services. The Senior Manager will lead the loan operations team, oversee data quality and controls, and improve service delivery and processes.
What you'll do
- Lead the team responsible for loan operations processes
- Oversee loan onboarding, servicing and record maintenance
- Set team expectations and coach employees on performance
- Monitor data quality, operational risks and compliance controls
- Identify process improvements and support scalable operations
- Manage service levels, escalations and cross-functional issue resolution
Skills
Must have
- Commercial loan operations
- Loan boarding
- Loan servicing
- Loan funding
- Quality control
- Data analysis
- Process improvement
- Risk management
- Regulatory compliance
- Team management
Nice to have
- Lean six sigma
- Power automate
- Power BI
- Artificial intelligence
Tools
- Loan iq
- Acbs
- Flexcube
- Als
- Microsoft office
- Outlook
- Powerpoint
Who it's for
- Experience
- 12 to 14 years
- Domain
- banking
About SVB
SVB has 34 open roles in Bangalore, at First Citizens India. See every SVB role.
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