Senior Technical Support Engineer
JosysMG Road, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Josys provides an identity security and governance platform for enterprises. This engineer will investigate escalated customer issues, debug technical problems, and work with Engineering and Product to resolve bugs and reduce recurring issues.
What you'll do
- Resolve complex Tier 2 technical support issues
- Analyze logs, API responses, configurations, and system behavior
- Investigate root causes and reproduce customer issues
- Manage technical escalations through resolution
- Collaborate with Engineering and Product on bugs
- Create troubleshooting documentation and improve support processes
Skills
Must have
- Technical troubleshooting
- Debugging
- B2B SAAS
- REST APIs
- SQL
- Log analysis
- Customer support
- Customer escalations
Tools
- Postman
Who it's for
- Experience
- 3 to 7 years
- Domain
- identity security saas
About Josys
Josys has 4 open roles in Bangalore, at Josys Digital Technologies India, Coffee Day Square. See every Josys role.
More at Josys
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