Solutions Engineer (Customer Experience)
CiscoOuter Ring Road, BangalorePosted 13 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Cisco provides customer experience technology, including contact center, networking, security and collaboration solutions. You will design and demonstrate CCaaS solutions for enterprise customers, support sales opportunities, and mentor the India solutions engineering community.
What you'll do
- Lead technical discovery and architect proof-of-value solutions
- Explain Cisco contact center capabilities to technical and executive audiences
- Design and validate solutions against customer business goals
- Partner with account managers on strategic sales opportunities
- Mentor and enable solutions engineers on CCaaS technologies
- Share India market feedback with product and engineering teams
Skills
Must have
- Ccaas
- Omnichannel routing
- Contact center workflows
- Pre-sales engineering
- AI for customer engagement
- Solution architecture
Nice to have
- CRM
- Workforce management
- Quality management
- JavaScript
- Python
- REST APIs
- Public speaking
- Technical writing
Who it's for
- Education
- Engineering degree
- Degree
- computer science, engineering
- Experience
- 5+ years
- Domain
- contact center software
About Cisco
Cisco has 173 open roles in Bangalore, at Cisco Bangalore Campus (Cessna Business Park). See every Cisco role.
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