Sr. Manager, End User Services & IT Automation (Hybrid, Bangalore)
SmartsheetShivajinagar, BangalorePosted a month agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Smartsheet provides a work management platform and is expanding its India Global Capability Centre. This manager will lead end user services teams and drive service desk automation, desktop support, and Tier 1 security operations.
What you'll do
- Lead Security & Desktop Systems and IT Automation teams
- Set service desk AI and automation strategy and standards
- Own team performance against service-level and quality targets
- Oversee desktop administration across macOS and Windows fleets
- Manage Tier 1 security alert triage and incident response
- Hire, coach, and develop India-based technical staff
Skills
Must have
- It support
- Service desk operations
- AI agents
- It automation
- Security alert triage
- Incident response
- Macos endpoint management
- Windows endpoint management
- Scripting
- Endpoint management
Nice to have
Tools
- Jamf
- Kandji
- Mosyle
- Intune
- Okta
- Entra id
- Active directory
- Microsoft 365
- Freshservice
- Python
Who it's for
- Experience
- 8+ years
- Languages
- english
- Domain
- work management saas
About Smartsheet
Smartsheet has 18 open roles in Bangalore, at WeWork Prestige Central, Ground floor. See every Smartsheet role.
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