Sr Service Manager

Target operates retail technology across stores, digital channels, supply chain, and enterprise platforms. The Sr Service Manager leads major incident response, coordinates teams to restore services, and improves incident-management practices.

• Lead major incident response from detection through service restoration and closure
• Coordinate response teams across technology and business functions
• Assess incident impact and establish priorities and escalation paths
• Facilitate incident bridges and deliver timely stakeholder communications
• Lead post-incident reviews and identify recurring risks and patterns
• Improve incident-management processes, standards, and response practices

Experience

7 to 12 years

Domain

retail technology

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