Sr Technical Support Engineer
Endor LabsHSR Layout, BangalorePosted 26 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
Endor Labs builds AURI, a platform that helps secure AI-generated software and developer workflows. This engineer resolves complex customer issues, coordinates fixes with engineering, and improves support operations and product quality.
What you'll do
- Diagnose escalated support issues using logs, diagnostic tools, and code
- Coordinate critical bug resolution with Engineering and R&D
- Manage customer escalations and communicate resolution updates
- Identify recurring customer friction and drive product and process improvements
- Optimize support tooling, processes, and service KPIs
- Help maintain a 24x5 SLA for enterprise customers
Skills
Must have
- Technical troubleshooting
- Application security
- Customer support
- Go
- JavaScript
- Python
- API debugging
- Log analysis
Tools
- GitHub
- GitLab
- Bitbucket
- Cursor
- Claude
- GitHub copilot
Who it's for
- Experience
- 5+ years
- Domain
- application security
About Endor Labs
Endor Labs has 6 open roles in Bangalore, at 477, 24th Main Rd, Parangi Palaya, 1st Sector, HSR Layout, Bengaluru, Karnataka. See every Endor Labs role.
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