Technical Support Engineer
DigiCertWhitefield, BangalorePosted 27 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
DigiCert provides digital trust and security products, including certificate lifecycle management through its DigiCert ONE platform. You will support US customers with certificate lifecycle products and resolve technical issues by phone and email.
What you'll do
- Support US customers using DigiCert ONE certificate lifecycle products
- Resolve customer cases by phone and email
- Coordinate with validation teams to process Lawyer Card requests
- Research customer issues using knowledge base articles and labs
- Document call trends and alert supervisors
- Contribute to the DigiCert knowledge base
Skills
Must have
- Technical support
- Pki certificates
- REST API
- Windows
- Active directory
- Macos
- Unix
- Single sign-on
- Two-factor authentication
Nice to have
- Microsoft products
Tools
- Digicert one
Who it's for
- Experience
- 2+ years
- Domain
- cybersecurity
About DigiCert
DigiCert has 6 open roles in Bangalore, at DigiCert Security India Pvt Ltd. See every DigiCert role.
More at DigiCert
Mid level · 3+ years
Entry level · 1+ years
Entry level · 1+ years
Mid level · 2+ years
Senior · 6+ years
Similar roles
All customer support jobs
Hewlett Packard Enterprise · Mid level · Hybrid · 2+ years
Thermo Fisher Scientific · Lead or staff · On-site · 8+ years
Teleperformance · Entry level · On-site · Fresher friendly
Teachmint · Internship · On-site · 0 to 1 years · Fresher friendly