Advisor, Grievance
PhonePeBellandur, BangalorePosted 17 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
PhonePe provides digital payment services and supports customers with account and transaction issues. The advisor will resolve or escalate grievances, assist customers across phone and data channels, and recommend process improvements.
What you'll do
- Handle account and transaction queries
- Resolve customer issues or escalate them to relevant teams
- Follow support processes to drive resolution
- Assist customers through phone and data channels
- Recommend improvements to support processes
- Educate customers on using PhonePe
Skills
Must have
- Customer support
- Customer issue resolution
- Grievance handling
Who it's for
- Education
- Any graduate
- Experience
- 0 to 3 years
- Languages
- english, hindi
- Domain
- fintech payments
About PhonePe
PhonePe has 74 open roles in Bangalore, at Salarpuria Softzone, Wing A, Block A. See every PhonePe role.
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