Application Support Analyst
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About the role
Q2 provides digital banking and lending solutions to financial institutions and fintech companies. The Application Support Analyst will troubleshoot customer issues, manage support cases, and coordinate resolutions with internal teams.
What you'll do
- Respond to inbound technical support calls
- Troubleshoot application issues and guide customers through product use
- Log customer interactions, prioritize cases, and provide status updates
- Escalate unresolved issues and collaborate with internal teams
- Make production data or configuration changes and test emergency fixes
- Participate in rotating 24x7 on-call coverage
Skills
Must have
- Customer support
- Technical troubleshooting
- SQL
- Windows server troubleshooting
- Basic networking
Nice to have
- Enterprise application support
- Customer service
- Banking domain knowledge
Who it's for
- Education
- Bachelor's degree
- Experience
- 2 to 4 years
- Languages
- english
- Domain
- digital banking software
About Q2
Q2 has 12 open roles in Bangalore, at Q2 Software India, Primeco Unioncity. See every Q2 role.
More at Q2
Lead or staff · Hybrid · 8+ years
Senior · Hybrid · 5+ years
Senior · Hybrid · 5+ years
Senior · Hybrid · 5 to 8 years
Mid level · Hybrid · 2+ years
Manager · Hybrid · 12+ years
Lead or staff · Hybrid · 8+ years
Manager · Hybrid · 6+ years
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