Senior Application Support Analyst
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About the role
Q2 provides digital banking and lending technology to banks, credit unions, finance companies and fintechs. This analyst will resolve escalated application issues, modify production environments, support customers and improve support practices.
What you'll do
- Troubleshoot complex escalated issues across applications, integrations and production environments
- Modify production scripts, review logs, update database tables and tune applications
- Communicate with customers by phone and email and manage escalated cases
- Escalate critical defects to internal teams and track them to closure
- Identify recurring issues and contribute to root cause analysis and prevention
- Participate in on-call rotation and provide technical guidance to junior teammates
Skills
Must have
- Application support
- T-sql
- SQL server troubleshooting
- SAAS application support
- Windows server
- Iis configuration
- Production troubleshooting
- Root cause analysis
- Customer support
Tools
Who it's for
- Experience
- 5 to 8 years
- Languages
- english
- Domain
- digital banking fintech
About Q2
Q2 has 12 open roles in Bangalore, at Q2 Software India, Primeco Unioncity. See every Q2 role.
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