Associate Manager, KYC
PhonePeBellandur, BangalorePosted 26 days agoA free account shows the apply link for every role and matches you to the ones that fit your resume.
About the role
PhonePe operates digital payments and financial services platforms. The manager will lead VKYC support operations, improve performance and processes, and develop the support team.
What you'll do
- Drive initiatives and improve VKYC support processes
- Monitor daily operational tasks and performance metrics
- Partner with service, training, quality and business analysis teams
- Develop operational processes for regulatory and business changes
- Identify opportunities to improve tools, process flows and controls
- Build team capability and improve customer satisfaction
Skills
Must have
- Customer support operations
- Complaint handling
- Regulatory inquiries
- Process improvement
- People management
Tools
- Microsoft office
- Excel
- Powerpoint
- Outlook
- Word
Who it's for
- Experience
- 5 to 7 years
- Domain
- fintech payments
About PhonePe
PhonePe has 74 open roles in Bangalore, at Salarpuria Softzone, Wing A, Block A. See every PhonePe role.
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