Associate Technical Support Engineer(BBA/BA/Bcom/BSc/BCA)
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About the role
ChargePoint provides electric vehicle charging hardware, software, and network services. This engineer will troubleshoot customer issues with home EV charging stations and manage support cases through resolution.
What you'll do
- Respond to customer inquiries by voice, email, and live queues
- Diagnose and troubleshoot EV charging software and hardware issues
- Own support cases and resolve them within SLA standards
- Escalate complex issues to internal teams
- Maintain technical documentation and case notes
Skills
Must have
- Customer support
- Troubleshooting
- Technical documentation
- Case management
Who it's for
- Education
- Bachelor's degree
- Degree
- business administration, arts, commerce, science
- Domain
- ev charging
About ChargePoint
ChargePoint has 5 open roles in Bangalore, at ChargePoint Technologies India. See every ChargePoint role.
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